What the template covers
Account-aware support
Within permission, AI sees the customer's account state and answers; not generic, but customer-specific resolution.
Multichannel communication
WhatsApp, Telegram, and web chat merge into the same dialog engine; history is kept in a single record.
Customer-specific resolution
Transaction status, balance, and past records enter the context; the issue clarifies in the first dialog.
Secure agent handoff
Sensitive or out-of-permission topics are handed off to an agent with full context.
High-sensitivity data environment
Data lives in an isolated environment; access is role-based, every access is logged.
Audit and reporting
The entire support flow is auditable; volume and resolution times are reported.
Action, in natural language
The support team doesn't hunt for customer context; when the dialog arrives, the context is ready. When needed, actions are taken in natural language.
Sensitive data, defined access
- Environment
- The platform runs in a company-specific isolated environment; no data sharing between environments.
- KVKK
- Personal and financial data processing configured for KVKK compliance.
- Audit log
- Every access to account data and every action is retrospectively inspectable.
- Access
- Role-based authorization; the AI's access scope is also defined and bounded like a role.
Let's start with your security requirements
In the discovery call, your data classification and access policies are reviewed; the pilot scope is defined around your security requirements.