The platform's layers
Communication Center
Whichever channel the customer writes on, there is a single dialog flow. AI gives the first response, gathers context, and hands over to an agent transparently when needed.
Copilot
An internal team assistant. "Add a new customer", "Send a proposal to company X" — commands are given in natural language, and actions run in the system under role-based permissions.
Operations & Reporting
Sales, proposals, contracts, inventory, and finance tracking, with a configurable reporting layer on top. Every action from the two layers above is recorded here.
From request to report, one flow
Request
A customer writes on WhatsApp, fills out a form, or a team member gives the copilot a command.
Dialog
AI gathers context: asks for missing details, finds the right record, clarifies intent.
Action
A proposal is created, the record is updated, the process moves forward. Every step is written to the audit log.
Report
It shows up instantly on operations screens and reports. Management sees what happened.
Four channels, one dialog engine
Two-way dialog; media, location, documents
Telegram
Bot-based communication and notifications
Web Chat
A chat window embedded in your site
Web Forms
Form submissions turn into a dialog
Dialog engine
One record · One context
transparent handover to agents
auditable records
Your data stays in your environment
The platform runs in a separate, isolated environment for each client. Who can access what is defined; what was done is on record.
- Environment
- Data is kept in a client-specific, isolated environment. No data is shared between environments.
- KVKK
- Personal data processing is configured for KVKK compliance; retention and deletion policies are defined.
- Audit log
- Every action, including AI actions, is logged with who-what-when detail and can be reviewed retroactively.
- Access
- Role-based authorization. Agent, manager, and system roles operate with separate permission sets.
The same platform, your processes
Not a from-scratch software project. A sector template is selected and configured to your processes.
Courier & Logistics
Delivery management over WhatsApp, pay on delivery, minute-level arrival times, smart distribution planning.
View the page → Template · 02 · Live in production · In active developmentCar Rental
An end-to-end flow from request to contract: web form and social media requests, AI dialog, proposals, contracts, and fleet inventory tracking.
View the page → Template · 03 · Live in productionFintech Support
Secure, account-aware customer support; customer-specific issue resolution over WhatsApp, Telegram, and web chat.
View the page →Live in production in two sectors
Car rental company
Web form and social media requests are handled on the platform; proposal, contract, and fleet inventory processes are managed in natural language through the copilot.
Crypto asset platform
Account-aware customer support runs across multiple channels, in a highly sensitive data environment with auditable records.
Reference names are shared on request, with mutual consent.
Starts with discovery, scales with measurement
Not a big migration project. It starts with a narrowly scoped pilot and is measured with your own data.
Discovery
We review your current processes and channels together; the right template is identified.
Pilot scope
A measurable pilot is defined, limited to a single process or a single region.
Configuration
The template is configured to your processes; your team takes over after a short onboarding.
Measurement and rollout
The pilot is evaluated with your own data; scope is expanded based on the results.