From notification to proof of delivery, one dialog
Notification
Before the shipment goes out for delivery, the recipient gets a WhatsApp notification; the dialog starts here.
Address / branch choice
The recipient chooses between home delivery and branch pickup with a single tap.
Location sharing
The recipient shares their location; the system derives the address from it.
Building / unit details
Missing building and unit numbers are completed in the dialog; the address is finalized.
Time window
The recipient picks the delivery window that suits them; the plan is built around it.
Photo proof of delivery
The moment of delivery is photographed, added to the record, and shared with the recipient.
Couriers don't wait at the door
A payment link or QR code is sent to the recipient 30–60 minutes before delivery. The recipient completes the payment before the courier arrives.
- Once paid, the package can be left at the door if the recipient is not home
- Couriers don't handle collection; delivery times get shorter
- Payment status is visible on the shipment record in real time
When payment is completed before delivery, the package can be left at the door even if the recipient is not home; the courier keeps moving on the route.
Arrival down to the minute
Live location from the courier's phone, traffic density, and courier type (motorcycle / vehicle) are evaluated together; the recipient receives an arrival time accurate to the minute.
Windows feed the route, the route feeds the windows
As recipient preferences come in, the distribution plan builds itself: shipments in the same area and time window are grouped, and the route takes shape accordingly.
- Area + time window grouping — nearby addresses are gathered into the same run
- Route-based window suggestions — recipients see the windows that best fit the route first
- Branch redirection — shipments that are hard to deliver to an address are offered a suitable branch
- Capacity balancing — when busy windows fill up, alternatives are suggested
Flexibility is not a cost, it's a revenue line
Every flexibility shaped around the recipient's request can be priced as a defined service item.
- Paid time or address changes
- Scheduled redelivery
- Premium time windows (narrow slots, evening delivery)
Impact, mechanism by mechanism
Cost
- Failed delivery attempts drop: address and window are confirmed in advance
- Call center load falls: routine questions are resolved in the dialog
- Couriers don't wait at the door: collection is completed beforehand
Satisfaction
- Recipients manage delivery around their own schedule
- Minute-level arrival times remove the uncertainty
- Photo proof of delivery reduces disputes
Revenue
- Flexible service items can be priced
- Branch redirection frees up delivery capacity
- Premium windows open a new service class
Numeric projections are shared after discovery, using a representative model built on your own data; they are not a commitment.
Start in one delivery region, measure with your own data
No company-wide rollout required. One region, a defined measurement period, and results evaluated with your data.